Shipping policy
Order Processing
Once your payment is confirmed, your order enters our processing queue. Standard handling takes 1–3 business days, not including weekends or public holidays. During promotional periods, order volume can cause a slight delay, and we'll notify you by email if that affects your purchase.
Shipping Options & Delivery
All orders ship from our United Kingdom warehouse.
- Express: £9.50 for orders under £50.00. Estimated delivery: 2–17 business days after dispatch.
- Standard: free for orders of £50.00 or more. Estimated delivery: 3–25 business days after dispatch.
These are estimated timeframes, not guaranteed dates. Customs clearance, remote-area routes, weather conditions and carrier delays can all extend actual delivery.
Tracking
When your parcel leaves our warehouse, you'll receive a shipping confirmation email with your tracking number. Please allow up to 48 hours for the first update to appear on the carrier's system.
Shipping Address
Please verify your delivery address before placing your order. Once a parcel is dispatched, we can't modify or redirect it. We're not responsible for lost or returned packages caused by incorrect, incomplete or outdated address details.
Customs & Duties
International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the buyer's responsibility and are not included in the product price or shipping cost.
Damaged or Missing Parcels
If your order arrives damaged, contact us within 48 hours of delivery with clear photos of the packaging and items. If tracking shows delivered but you haven't received your parcel, reach out within 21 days of dispatch so we can investigate.